Services

McCarthy Consulting Solutions (MCS)  provides expert advisory and consulting services that accelerate performance by improving customer satisfaction and managing programs/projects that fix broken systems and implement new systems while reducing operational costs.  The types of problems clients initially call us for include: 

  • Customers are leaving because they are dissatisfied with the value they’re getting from our client’s products and services.
  • They’re trapped in a cycle of day-to-day tactical challenges and short-term goals.
  • There’s no IT roadmap to achieve business objectives.
  • Management is too busy to build a business case – identify the issues, evaluate solutions, determine the benefits and ROI.
  • They aren’t sure which projects to fund because there is no systematic process to determine project priority/benefits relative to other projects in the backlog.
  • There are no controls to manage the costs to maintain and fix existing systems or implement new systems.
  • No one is available with the skills and experience to manage IT/IS projects.
  • Some existing projects are in trouble but lack the seasoned leadership to get them back on track.

MCS has the expertise to help you navigate these challenges.  Our services accelerate business performance by improving project management, customer success, and operational effectiveness with practical, timely, and cost-effective solutions. 

MCS Consulting & Advisory Services

  • PMO/Program/Project Remote Consultation
  • Interim Leadership and Oversight
  • Coaching, Guidance, and Support Services
  • IT/Business Systems Roadmap Development
  • Maturity Assessment and Progression Plan
  • Implementation Tools and Methodologies
  • PMO/Program/Project Governance
  • Portfolio Prioritization and Optimization
  • Project Initiation and Planning
  • Project Execution and Management
  • Stakeholder Management, Communications and Collaboration
  • Progress Monitoring and Reporting
  • Budget and Cost Control Management
  • Risk Management
  • Change Management
  • Resource Management
  • Project Closure and Evaluation
  • CS Remote Consultation
  • Interim CS Executive Leadership
  • CS Organization Design,
  • CSM Training, and Recruiting
  • CSM Team Compensation Plan Design and Implementation
  • CS Organization Maturity Assessment and Progression Plan
  • CSM Coaching and Performance Plan Design
  • CS Dashboard Metrics Suite Design and Implementation
  • CS Process / Workflows / Playbook / Custom Template Creation
  • Customer Journey Mapping
  • Customer On-boarding Design and Development
  • Customer Use Case Development
  • Customer Health and Risk Assessment, Churn Analysis, and Remediation, Data Analytics
  • Customer QBR Design and Development
  • Voice of the Customer – Surveying and Continuous Improvement Program Design
  • Independent CS Software/Technology Vendor Evaluation and Selection
  • CS Software/Technology Implementation Project Management
  • Customer Segmentation and Scale (Tech-Touch, Mid-touch, High-touch)
  • CS Product/Service Design
  • Business Stakeholder Engagement
  • Problem Definition and Scope
  • Business Objectives and Goals
  • Analyze and Document Business Requirements (BRD)
  • Solution Provider Research
  • Request for Information (RFI)
  • Solution Provider Capabilities Analysis
  • Solution Alternatives Analysis
  • Solution Provider Engagement – Demos
  • Pilot and Proof of Concept (POC)
  • Request for Proposal (RFP)
  • Financial Analysis and Total Cost of Ownership (TCO)
  • Risk Analysis
  • Business Case (ROI) Development
  • Solution Provider Evaluation Criteria and Customer Reference Checks
  • Solution Provider Selection
  • Contract Negotiation
  • IT Software License Audit
  • Software License and Subscription Optimization
  • IT Systems Rationalization
  • IT Systems Consolidation and Decommission Analysis
  • IT Cost Analysis and Reporting
  • Cloud Optimization Analysis
  • Existing IT Contract Analysis
  • Business Needs and Usage Assessment
  • Cost Reduction Recommendations and Executive Reporting
  • Vendor Evaluation and Negotiation Strategy
  • Market Intelligence and Competitive Analysis
  • Vendor/Service Provider Engagement
  • Contract Negotiation 
  • Vendor Selection
  • Cost Savings – Performance Measures/Metrics
  • Performance Data – Audit and Systems Rationalization
  • Customer-Centric Data-driven Strategy
  • Data Management and Analytics
  • DSS Integration and Maintenance Assessment
  • Data Solutions Planning and Design
  • Data Visualization and Reporting Design
  • CS and PMO Performance Dashboards, KPIs, and Reporting
  • DSS Predictive Analytics and Proactive Triggers for Customer Success and Project Management
  • Decision Support Training and Education