Resources for your success.
Customer Success for Tech Start-ups: Start Early, Go Fast as Sales Grow. Article #1: Culture, People and Organization.
By Greg McCarthy <click here>
Customer Success for Tech Start-ups: Start Early, Go Fast as Sales Grow. Article #2: The Bare Essentials.
By Greg McCarthy <click here>
A great product is a significant advantage, but today’s consumers expect a lot more. They expect to be delighted with all their interactions with a vendor, before, during and after their purchase.
By Greg McCarthy <click here>
Service Desk metrics are widely used and have evolved from being primarily a tool to manage the internal efficiency of the Service Desk to be a communication vehicle to engage IT’s internal and external customers. Focusing on the right metrics can help achieve business success as well as operational excellence.
By Greg McCarthy