We believe customer experience speaks for itself.

Value Outcomes

MCS has a proven track record of delivering results that achieve value for start-ups, mid-market, and enterprise companies as well as US Government Agencies.

Customer Success (CS) Management – CS organizational development, create CS programs that grow revenue and retain customers.
Enterprise Portfolio, Program, and Project Management – creating C-suite visibility into IT spending, project benefits, prioritization, and performance indicators. Overseeing and hands-on management of projects and programs.
Client Engagement Management – leading technical and delivery teams, pioneering new solutions that transform business capabilities.
Software Development Lifecycle Management – implement Agile, Hybrid, and Waterfall development methodologies that improve program execution – timely delivery, quality, and cost performance.
Service Management – lead analysis and process improvement workstreams for business transformation projects.
Training and Development – mentor and train customer success managers (CSMs), project managers, client engagement managers, service delivery, and service support managers to implement industry standards and best practices.